At Conseoz, we are committed to delivering high-quality digital marketing, SEO, web development, content creation, and related online services tailored to our clients’ business needs. This Return and Refund Policy outlines the circumstances under which refunds may be granted and explains our process for handling refund requests.
By purchasing any service from Conseoz, you acknowledge that you have read, understood, and agreed to this policy.
Conseoz provides professional digital services, including but not limited to:
Because our services involve time, expertise, planning, and resource allocation, refunds are handled differently from physical products. Once work has commenced, certain costs become non-recoverable.
A client may be eligible for a refund under the following circumstances:
If a refund request is submitted before any work has started on the project, the client may receive a full refund, excluding any payment processing fees or administrative charges incurred during the transaction.
If a client accidentally makes multiple payments for the same service, Conseoz will refund the duplicate payment after verification.
If Conseoz is unable to provide the purchased service due to internal limitations or unforeseen circumstances and no substantial work has been initiated, the client may be eligible for a full or partial refund.
Refunds will generally not be granted in the following situations:
Once a service has been fully delivered according to the agreed scope, no refund will be issued.
If our team has already invested time, resources, research, strategy development, design work, content creation, or campaign setup, refunds may be denied or adjusted proportionally based on the work completed.
Digital marketing results depend on multiple external factors including search engine algorithms, competition, market conditions, user behavior, and platform policies. Therefore, Conseoz does not guarantee specific rankings, traffic volumes, lead generation results, or revenue outcomes. Refund requests based solely on dissatisfaction with performance metrics are not eligible for refunds.
Refunds will not be provided if the client changes their mind after project initiation or decides not to proceed with the service.
If a project is delayed due to the client’s failure to provide necessary information, approvals, access credentials, content, or feedback, refunds will not be granted.
Costs associated with third-party tools, software subscriptions, advertising budgets, hosting services, domain registrations, premium plugins, or external services purchased on behalf of the client are non-refundable.
In certain circumstances, Conseoz may issue a partial refund.
Examples include:
The refund amount will be determined after evaluating:
The final refund decision will be made at the sole discretion of Conseoz.
For website design and development projects:
Project deposits and advance payments are generally non-refundable once development, planning, wireframing, design, or coding activities have begun.
Payments corresponding to completed project milestones are non-refundable.
If a client chooses to cancel a website project before completion, Conseoz may retain payments covering work already performed and refund any remaining unused balance where applicable.
For recurring services such as:
Clients may cancel future billing cycles by providing written notice before the next billing date.
However:
To request a refund, clients must contact us in writing and provide:
Refund requests should be sent through the contact details available on our website.
Our team will review the request and respond within a reasonable timeframe, typically within 7–14 business days.
Additional information may be requested during the review process.
If a refund request is approved:
We encourage clients to contact our support team before initiating payment disputes or chargebacks.
Most concerns can be resolved quickly through direct communication. Filing an unauthorized chargeback without first attempting resolution may result in suspension or termination of services and could affect future engagements with Conseoz.
Conseoz strives to maintain high standards of professionalism, transparency, and client satisfaction. Our team works diligently to provide customized digital marketing solutions designed to support business growth and online visibility. (conseoz.com)
If you are dissatisfied with any aspect of our service, we encourage you to contact us immediately so we can review your concerns and work toward a fair resolution.
Conseoz reserves the right to modify, update, or revise this Return and Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website. Clients are encouraged to review this policy periodically to stay informed about our refund practices.
For questions regarding this Return and Refund Policy or to submit a refund request, please contact us through:
By purchasing services from Conseoz, you acknowledge and agree to the terms outlined in this Return and Refund Policy.
Get in touch with our team to discuss your requirements and discover how we can help grow your business.